I am not saying they are the worst, the apps are good, but the support is not what is expected from a company this size. You can count the above in your decision to rely on Zoho or not. Another issue: Zoho Desk mobile app lacks a lot of basic features like Text Formatting! Can you believe it? And when I asked "When will you solve this?", I got a reply that there is no ETA. Secondary issues: Although the apps are tightly integrated, the experience is not very consistent whether on the interface itself or the support staff. No responses to my emails & reminders since last week. I kept sending them asking for clarification or fixing the error if it was a mistake. After a lot of back and forth, during the trial period, after about 20 days they added $100 credit, which doesn't cover even 3 months for 1 user on Zoho One. The main issue is: I received an offer from a partner to sign up for 1 year with 2 users for free on Zoho One, which I found as a good offer, and my plan is to renew on a paid plan after the offered 1 year, and grow from there. However, the bad customer service ruins the experience. So, if we take the example of the subfield .country, the link name of the.The software itself is packed with features, not the best interface, but Zoho One price compared to the features overcomes that. My experience with them is for about a month or a bit less, but simple issues are not getting resolved in a timely manner, whether they are technical or billing related. Send one reminder or many reminders, they don't care. They may respond quickly, or after a week or so, or don't respond at all, whatever they like, it seems like there are no quality standards. They simply don't care about customer service quality.
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